Passengers aboard a British Airways flight from Gatwick were left stunned when cabin crew distributed socks as a substitute for blankets. The bizarre move, intended to cut costs, sparked immediate backlash from travellers who described the experience as "uncomfortable" and "ridiculous".
One passenger recounted: "We were handed a pair of socks and told to use them to keep warm. It felt like a joke at first, but they were serious." The incident occurred on a short-haul flight, where blankets are typically provided for passenger comfort.
Following widespread criticism on social media, British Airways quickly reversed the policy. A spokesperson for the airline stated: "We apologise for any inconvenience caused. This was a trial that did not meet our usual standards, and we have taken immediate steps to ensure blankets are available."
The incident highlights the growing tension between cost-cutting measures and passenger expectations in the airline industry. While airlines face rising operational costs, customers increasingly demand comfort and value for money.
Gatwick Airport has not commented on the matter, but industry experts suggest such policies risk damaging an airline's reputation. "Passengers expect basic amenities," said one aviation analyst. "Cutting corners on comfort is a risky strategy."
