Princess Cruises has faced backlash after quietly increasing its service charges and daily gratuities by up to 20%. The US-based cruise line, which operates 17 ships on American and international routes, raised its service charge for onboard extras such as drinks and specialty dining, alongside a hike in the daily 'crew appreciation' gratuity.
The daily cost for suites increased from $18 to $20 per person, mini-suites and cabanas from $17 to $19, and all other rooms from $16 to $18. Passengers expressed frustration on the Cruise Critic forum, with one calling the 20% service charge on 'insanely over-priced beverages' a step too far. Another wrote: 'We are just dollar signs to Princess.'
However, some noted the minimal impact, pointing out that a $15 drink would cost just 30 cents more. One commenter asked: 'Are people really going to stop cruising over 60 cents a day?' Others criticised the 'silent' increases but said they would pay if the money went directly to staff.
Princess Cruises stated that the charge is 'subject to adjustment' if guests are dissatisfied, and that 100% of collected gratuities are distributed to crew. A spokesperson said the changes help 'keep pace with rising operational costs' while supporting crew members.
