A family's dream holiday to Turkey quickly turned into a nightmare after they were forced to abandon their hotel, claiming it was unsafe and unfit for guests. The distressed travellers, who booked their package through Jet2, say their long-awaited getaway was ruined due to appalling conditions at the resort.
Shocking Conditions at the Hotel
The family described their accommodation as 'filthy' and 'dangerous', with broken furniture, exposed wiring, and a strong smell of sewage. "We felt like we were staying in a construction site, not a holiday resort," said one member of the group.
Jet2's Response
Despite raising concerns with Jet2 representatives, the family claims they were initially ignored. "We were left stranded with no help for days," they explained. Jet2 later apologised and offered alternative accommodation, but by then, the family had already cut their trip short.
Travel Industry Under Scrutiny
This incident raises serious questions about the quality control of package holidays. Consumer rights experts urge travellers to research hotels thoroughly and report issues immediately to avoid similar disasters.
The family is now seeking compensation for their ruined holiday and hopes their story will prevent others from enduring the same ordeal.
