Planning a cruise holiday? While the promise of smooth sailing and exotic destinations is enticing, disruptions can happen—leaving passengers stranded, delayed, or even out of pocket. But do you know your rights when things go wrong?
What Are Your Cruise Passenger Rights?
Unlike air travel, where passenger rights are clearly defined under EU Regulation 261/2004, cruise ship protections are less straightforward. However, UK travellers still have avenues for recourse if their voyage is cancelled, delayed, or significantly altered.
Key Scenarios Where Passengers Can Claim
- Cancellations: If your cruise is cancelled last minute, you’re entitled to a full refund or alternative trip.
- Delays: Extended delays may qualify you for compensation, depending on the cause.
- Itinerary Changes: Major alterations, like missing ports, could trigger refunds or future cruise credits.
How to Protect Yourself
Booking with a reputable cruise line and securing comprehensive travel insurance are the best ways to safeguard your holiday. Always check the terms and conditions before signing up for a voyage.
What to Do If Your Cruise Is Disrupted
If your trip doesn’t go as planned, follow these steps:
- Document Everything: Keep records of delays, cancellations, or itinerary changes.
- Contact the Cruise Line: Request compensation or alternative arrangements in writing.
- Check Your Insurance: Many policies cover trip interruptions and additional expenses.
While cruise holidays are usually smooth sailing, knowing your rights ensures you won’t be left adrift when disruptions occur.
