Revolut customers in the UK were hit by service disruption on Tuesday morning following an outage affecting Google's Cloud network. The fintech, which serves millions of UK customers, reported issues with card payments, transfers, cash withdrawals and account sign-ins.
More than 1,500 people reported problems with Revolut earlier on Tuesday morning, according to the Downdetector platform. The issue is understood to be linked to an IT incident affecting Google Cloud.
Google Cloud outage details
Google reported an issue with multiple services in the "Europe-west2" region, believed to be London, since late evening on Monday. This was causing Cloud services to experience errors and intermittent network failures.
"Our engineering team continues to investigate the issue," Google said on its service health page. "We apologise to all who are affected by the disruption."
Revolut and other affected platforms
A Revolut spokesperson said: "We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers' money and data are safe. We've been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused."
Hundreds of Lloyds Bank and HSBC users were also reporting issues to Downdetector, as well as platforms like Royal Mail, DPD and Rightmove. Budgeting app Emma told customers it was down because of the Google Cloud outage.
The company posted on X: "Emma is currently down due to a Google Cloud outage affecting services in London since 7am. This is a technical outage, not a security issue. We're monitoring closely and will update here as soon as the app is back. Sorry for the disruption."
Bank responses
Halifax, which is owned by Lloyds Banking Group, responded to a user on X to say it was "aware some customers are having issues with our app and online", adding: "We're sorry about this and are working hard to fix it."
Google has not yet provided an estimated resolution time, and affected services continue to be monitored.
