Woolworths is facing backlash over new anti-theft gates installed at stores in Sydney and Melbourne, with customers raising safety concerns. The gates, which feature low-height bars that can only be pushed in one direction, have reportedly struck children in the arms, legs and face.
Maria, a shopper at Woolworths in Bass Hill, Sydney, told Guardian Australia that the gates are at the level of children in prams. “If you wanted to enter without hitting your child, you’d have to go in backwards,” she said. She also expressed concern that children might grab the bars, which could spring back and injure them.
The trial is underway at six stores, including Bass Hill and Camberwell in Melbourne’s east. Customers have complained online, with one Reddit post stating the gates are “at a toddler’s face height” and another saying they “make you feel like livestock”. Some also questioned accessibility for people with disabilities.
Woolworths said it is reviewing feedback as it assesses the trial. A spokesperson noted that theft is a major driver of violence towards staff. The supermarket recently reported a 16% increase in profits to $859m and is facing legal proceedings over pricing practices.
