Smyths Toys Superstores has reminded customers of a key policy that could ruin Christmas surprises for children. The toy retailer, which has over 120 stores across the UK and Ireland, offers a Click & Collect service where items paid for online are handed over in clear plastic bags, making the contents visible to anyone at the checkout.
The policy is stated on the Smyths website FAQ page, which notes: 'Click & Collect items will be in clear packaging with contents visible.' However, shoppers are not reminded of this at the digital checkout, potentially leading to unwelcome reveals for curious children accompanying parents to collect orders.
To avoid spoiling surprises, customers can purchase a reusable bag for 99p at the store, which is not transparent. Alternatively, bringing a personal bag such as a tote or backpack is accepted. Shoppers can also ask staff to place items in a standard Smyths carrier bag, though this incurs the government-imposed carrier bag charge. It is advised to confirm the order is correct before using an additional bag.
Fellow parents have urged shoppers to avoid bringing children into stores when possible. If that is not an option, planning ahead with a suitable bag can help keep Christmas gifts a secret.
