The fast-food industry has lost one of its most dedicated workers as Pauline Richards, KFC's longest-serving UK employee, passed away after an incredible 50 years of service at the Taunton branch.
Pauline, who started working at the fried chicken chain in 1973, became a local legend in the Somerset town, serving generations of customers with her trademark warmth and efficiency.
A Lifetime of Service
When Pauline first donned her KFC uniform, Richard Nixon was US President, Britain had just joined the EEC, and a portion of chips cost just 10p. Over five decades, she witnessed countless changes in the business while remaining a constant presence behind the counter.
Colleagues described her as "the heart and soul" of the Taunton restaurant, where she trained hundreds of staff members and maintained an impeccable attendance record well into her 70s.
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Beyond her workplace, Pauline became a beloved community figure. Regular customers would often ask for her by name, and she remembered the favourite orders of countless families who frequented the establishment over the years.
"She wasn't just serving chicken - she was serving the community," said one long-time patron. "Pauline made everyone feel welcome, from schoolkids to pensioners."
Lasting Legacy
KFC UK & Ireland released a statement praising Pauline's "unwavering dedication and passion" that set an example for the entire company. The Taunton branch plans to install a commemorative plaque in her honour.
Pauline's remarkable tenure stands as a testament to the value of loyalty and hard work in an era of job-hopping and gig economies. Her story has touched fast-food workers and customers across Britain, sparking tributes on social media from those who knew her or were inspired by her commitment.
