A Melbourne resident has sparked outrage after filming an Australia Post delivery driver casually tossing parcels into a public bin instead of delivering them to their intended recipients.
The shocking footage, captured in a suburban street, shows the driver nonchalantly discarding multiple packages into a large wheelie bin before driving off. The resident, who wishes to remain anonymous, reported the incident to Australia Post, demanding action.
Australia Post Launches Investigation
Australia Post has confirmed it is investigating the incident, describing the driver's actions as "completely unacceptable." A spokesperson stated, "We take all complaints seriously and are working to resolve this matter promptly."
The postal service has apologised to affected customers and assured them that steps are being taken to recover any discarded parcels. However, concerns remain about the integrity of the delivery process and the trustworthiness of some contractors.
Public Backlash Grows
The video has since gone viral on social media, with many expressing disbelief and anger over the driver's blatant disregard for his duties. One user commented, "This is why I never trust postal services with important deliveries."
Others have called for stricter monitoring of delivery personnel, suggesting that such incidents may be more common than reported. Australia Post has urged customers to report any similar behaviour immediately.
What Happens Next?
While Australia Post has not disclosed whether the driver will face disciplinary action, the company has reiterated its commitment to high service standards. Customers affected by the incident are being contacted individually to arrange redelivery or refunds where necessary.
This incident serves as a stark reminder of the challenges faced by postal services in maintaining reliability and trust in an era of increasing online shopping and parcel deliveries.
