A woman has been left horrified after spending £80 on a custom birthday cake for her mother, only for it to arrive looking nothing like what she had ordered.
The disappointed customer shared images of the cake online, revealing a stark contrast between the elegant design she requested and the poorly executed final product. She had hoped for a beautifully decorated tiered cake with intricate floral details but was instead presented with a lopsided, amateurish creation.
'I Was Devastated'
"I was absolutely devastated when I opened the box," the woman explained. "I had provided clear references and even discussed the design in detail with the baker. What arrived looked like something a child had made."
She had ordered the cake weeks in advance to ensure it would be perfect for her mother's milestone birthday celebration. The family had planned a special gathering, making the cake's poor quality even more disappointing.
Baker's Response
When confronted about the subpar result, the baker allegedly refused to offer a refund, claiming the cake matched the agreed design. "They told me it was 'artistic interpretation'," the customer revealed. "But there's a difference between interpretation and complete failure."
Other social media users were quick to sympathise, with many sharing their own cake disaster stories. Some suggested the customer should dispute the payment with her bank, while others recommended leaving honest reviews to warn future customers.
Tips for Avoiding Cake Disasters
- Always check multiple reviews before ordering from a new baker
- Ask to see photos of previous work
- Get a written description of the agreed design
- Consider paying a deposit rather than the full amount upfront
- If possible, arrange to see the cake before the event
The upset customer has vowed never to use the bakery again and is now warning others to be cautious when ordering custom cakes online.
