An Uber driver in Melbourne has sparked outrage after cancelling a ride because the passenger was deemed "too heavy." The incident, which occurred last week, has reignited debates about discrimination and passenger rights within the ride-hailing industry.
The passenger, who wishes to remain anonymous, shared her experience on social media, describing how the driver abruptly ended the trip before she even entered the vehicle. "He looked me up and down, then said, 'No, you’re too big for my car,'" she recounted. "I was humiliated and left stranded."
Uber's Response
Uber has since issued a statement condemning the driver’s actions, calling them "unacceptable" and confirming that the individual is no longer permitted to use the platform. A spokesperson emphasised that discrimination of any kind violates Uber’s community guidelines.
Public Backlash
The incident has drawn widespread criticism, with advocacy groups demanding stricter policies to prevent similar situations. Body positivity activists have also weighed in, arguing that such behaviour perpetuates harmful stereotypes.
"This isn’t just about one ride—it’s about dignity and respect," said a representative from a local advocacy group. "Companies like Uber must take proactive steps to protect all passengers."
What’s Next?
Legal experts suggest the passenger may have grounds for a discrimination claim, while Uber faces mounting pressure to review its driver training programs. The case highlights ongoing challenges in balancing gig economy flexibility with accountability.
