A Wetherspoons pub in Norwich has warned customers that it will no longer offer refunds for meals stolen by seagulls in its beer garden. The Glasshouse, located in Norwich, Norfolk, has been plagued by aggressive gulls that swoop down and snatch food, particularly chips, from diners' plates.
Policy Change After Frequent Thefts
Previously, staff provided ad-hoc refunds to affected customers. However, the increasing frequency of thefts has led the pub to install a sign advising patrons not to leave food unattended. The sign states: "Seagulls!! Please do not leave your food unattended at anytime. We are unable to refund or recook any meals that are taken by seagulls."
Pub's Response
A spokesman for the site confirmed they are "reviewing the problem to see whether any additional measures are necessary to deter the gulls." He added: "The birds have caused occasional problems at the Glasshouse, particularly in the summer months. The signage is in place to encourage customers not to leave their food unattended."
Mixed Reactions from Customers
Some customers have criticized the decision. Isla Gardner, 19, from Thorpe Hamlet, said: "I have seen vicious seagulls in the garden before. If customers can prove the birds took their food, they should have a refund. It's unfair not to refund them." Gillian Nobbs, 78, who lives near the ring road, argued: "If a pub has outdoor seating, they should do something to get rid of the birds. It's not the responsibility of the customers to keep the birds away, it's the responsibility of the business."
However, Steve Everitt, 76, from Diss, Norfolk, who visits three Norwich Wetherspoons weekly, supports the pub. "I'm a big fan of Wetherspoons. I would agree it's down to the individual to guard their food. It's a natural attraction. The pub are doing as much as they can, they aren't responsible."
