In a dramatic reversal, Waitrose has reinstated an autistic employee who was controversially dismissed during one of the supermarket's signature 'Quiet Hour' events designed specifically to support neurodiverse shoppers.
The retail giant faced widespread condemnation after terminating Kevin Whelan, a 21-year-old warehouse worker with autism, during what was supposed to be a sensory-friendly shopping period. The incident sparked national outrage and prompted over 5,000 people to sign petitions demanding justice for the young employee.
The Controversial Dismissal
Kevin, who had been working at Waitrose's Bracknell distribution centre, was let go during one of the supermarket's dedicated 'Quiet Hours' - times when stores reduce lighting and noise to create a calmer environment for autistic and neurodiverse customers.
"The irony is staggering," said Kevin's mother, Jane Whelan. "Here was Waitrose promoting their support for the autistic community while simultaneously sacking an autistic employee. The lack of awareness was breathtaking."
Public Backlash Forces Reconsideration
The case gained momentum when disability advocates and customers rallied behind Kevin, with online campaigns highlighting the apparent hypocrisy of the situation. Social media platforms became flooded with criticism directed at Waitrose's handling of the matter.
Key developments in the case:
- Multiple online petitions gathered thousands of signatures
- Disability rights organisations condemned the dismissal
- Customers threatened to boycott Waitrose stores
- Local media coverage brought national attention to the case
Waitrose's Change of Heart
Following the intense public pressure, Waitrose management conducted an internal review and made the decision to offer Kevin his job back. The company has also committed to additional training for staff on neurodiversity and disability awareness.
A Waitrose spokesperson stated: "We have reviewed this situation and will be reinstating Kevin. We're committed to being an inclusive employer and recognise we need to do better in supporting neurodiverse colleagues."
The case has highlighted ongoing challenges faced by neurodiverse individuals in the workplace, despite increasing corporate commitments to diversity and inclusion initiatives.
Kevin's family expressed relief at the outcome but emphasised that more systemic changes are needed to protect disabled workers across the retail sector. "This is a victory, but it shouldn't take public shaming for companies to do the right thing," Jane Whelan added.
