Lloyds Bank has clarified its rules for cheque deposits after a customer reported being turned away from a banking hub. The bank explained that customers can deposit cheques of up to £10,000 per cheque, with a daily maximum of £10,000, using the Lloyds mobile banking app.
Customer frustration at banking hub
The customer told Lloyds they were "very disappointed" when they visited their local banking hub, only to be told the branch would "no longer accept cheques to deposit into a Lloyds account." Banking hubs are run by the Post Office and provide basic banking services in areas affected by bank branch closures.
The unhappy customer said their nearest Lloyds branch was 8 miles away if they wanted to cash their cheque there. They fumed: "What is the point?"
Lloyds Bank responds
Lloyds apologised for the customer's experience and explained key rules. The bank stated: "As an alternative, you can pay in cheques of up to £10,000 per cheque (maximum £10,000 per day) using our Mobile banking app. Simply take a photo of the cheque and submit it through the app."
Lloyds said this method may be easier than visiting a branch, adding: "This can save you a trip to the branch and, in most cases, the funds will be available by the next working day."
How to pay in a cheque through the Lloyds app
Customers can only pay in a cheque through the app if it is less than 6 months old. They need to take a photo of the front and back of the cheque to process it. Customers must also write the sort code and account number of the account where they want to pay the funds on the back of the cheque.
The bank advises keeping the cheque until the funds are available in the account, and only then destroying the paper slip. A full guide is available on the Lloyds website.
In its response, Lloyds also invited the customer to submit feedback about the banking hub service through the Lloyds website.
