Customer returns are expected to rise by 25 to 35 percent between December 26 and 31, according to Adobe Analytics. A report from the National Retail Federation and Happy Returns found that returns account for a significant portion of sales, with retailers estimating 15.8 percent of total annual sales will be returned in 2025, representing $849.9 billion.
To avoid missing deadlines, surprise fees, or refund rejections, it is essential to organise returns strategically. Start by gathering all items in one place, ensuring original packaging, packing slips, receipts, and accessories are included. If necessary, ask the gift-giver for missing documents.
Use digital tools to track returns, advises Clay Cary, senior trends analyst at CouponFollow. “The best way to track returns is to have all the info in the same place,” he said. A notes app, spreadsheet, or designated email folder can help keep track of dates, tracking numbers, and refund notices. Create a spreadsheet listing each item’s description, retailer, purchase date, and return deadline.
Check each retailer’s return policy and deadlines, as holiday policies are often more flexible. Read the fine print for special rules on certain items or third-party merchants. Set reminders a few days before deadlines, as suggested by money-saving expert Andrea Woruch. “I like to set reminders a few days before the deadline to give me time to get to the store,” she said.
Group items by store and prioritise by urgency based on purchase dates and deadlines. Consider returning items in person for quicker refunds and to avoid mailing fees. If mailing returns, retain original packaging, use tracked shipping, and keep drop-off receipts until the refund is final. Monitor tracking updates and refund confirmations, and update your spreadsheet accordingly. If issues arise, contact the retailer; a simple call may uncover overlooked refunds.
