Disturbing footage has emerged showing what appears to be a Hermes delivery driver casually tossing a fragile parcel over a customer's garden gate in a shocking breach of handling protocols.
The Incident That's Gone Viral
The video, captured by a homeowner's security camera in an undisclosed UK location, shows the courier approaching the property with a package before making no attempt to place it carefully. Instead, the driver is seen throwing the item containing breakable glassware over the gate in a casual underarm motion.
The homeowner, who wishes to remain anonymous, expressed their frustration: "I was horrified when I saw the footage. The package contained fragile items, and there was no attempt to handle it with care or even ring the doorbell."
Public Outrage and Company Response
Since the video surfaced online, it has sparked widespread condemnation from social media users who described the behaviour as "unprofessional" and "completely unacceptable."
A spokesperson for Evri, formerly known as Hermes, stated: "We expect the highest standards from our couriers and are investigating this incident as a matter of urgency. This behaviour does not reflect our commitment to providing a reliable delivery service."
Broader Implications for Delivery Services
This incident raises serious questions about:
- Parcel handling training standards across the delivery industry
- The effectiveness of current quality control measures
- Consumer confidence in delivery services during peak seasons
- The need for better accountability systems
The timing couldn't be worse for delivery companies, many of which are preparing for increased parcel volumes during the holiday season. Industry experts suggest that such incidents could drive more consumers toward alternative delivery options and collection points.
What Customers Can Do
Consumer rights advocates recommend that customers experiencing similar issues should:
- Always report incidents directly to the delivery company
- Document any damage with photographs
- Keep the original packaging as evidence
- Consider using parcel collection points for valuable items
As the investigation continues, this incident serves as a stark reminder of the importance of proper parcel handling and the power of home security systems in holding service providers accountable.
