
Australian households are facing a delivery dilemma of epidemic proportions as damning evidence emerges of postal workers systematically failing to attempt parcel deliveries while claiming customers weren't home.
The 'Knock and Run' Phenomenon
A comprehensive investigation has uncovered what many frustrated residents have long suspected - Australia Post delivery drivers are frequently leaving "sorry we missed you" cards without ever bothering to knock on doors or attempt delivery.
Multiple incidents captured on home security cameras show delivery workers approaching properties with pre-written cards in hand, completely bypassing the actual delivery process. In one particularly galling instance, a driver was recorded walking directly to the mailbox to deposit a missed delivery note while the homeowner watched helplessly from inside.
Customer Frustration Reaches Boiling Point
"I was literally five metres from the door when I saw him slip the card in," recounted Melbourne resident Sarah Thompson. "When I confronted him, he just shrugged and said he was running late. It's absolutely infuriating when you've been waiting all day for an important package."
This pattern of behaviour forces customers to travel to often inconveniently located parcel collection points, adding extra time and transportation costs to what should be a straightforward delivery service.
Australia Post's Response
When confronted with the evidence, Australia Post issued a statement acknowledging that some drivers might be taking shortcuts but maintained these were isolated incidents. "We expect our team members to follow proper procedures and attempt delivery at every address," a spokesperson stated.
However, the volume of similar complaints across social media and community forums suggests this may be a more widespread issue than Australia Post is willing to admit.
What Customers Can Do
- Install security cameras to monitor delivery attempts
- Use Australia Post's tracking notifications for real-time updates
- Consider alternative delivery options including parcel lockers
- Formally complain through official channels when incidents occur
- Request signature on delivery for important packages
The revelations have sparked calls for greater accountability within Australia's postal service and better protection for consumers who pay for a service they're not receiving.