Thousands of TSB customers were left high and dry on Thursday after a major technical failure crashed the bank's mobile app and online banking services.
The widespread outage, which began in the morning, locked users out of their accounts, preventing them from checking balances, making payments, or managing their finances. Frustration quickly boiled over on social media as customers reported identical issues across the country.
Customer Fury Erupts on Social Media
One furious user took to X, formerly Twitter, stating, "@TSB your app and internet banking are down... Sort it out!" Another customer echoed the sentiment, highlighting the sheer scale of the problem: "@TSB app and online banking not working... looks like a nationwide issue."
The backlash was swift and severe, with the bank's social media team scrambling to respond to a flood of complaints and queries from affected account holders.
TSB Acknowledges the Widespread Disruption
A spokesperson for TSB confirmed the bank was urgently investigating the disruption to its digital services. "We're aware that some customers are currently unable to access our mobile app and online banking. We're investigating this as a priority and will provide an update as soon as we can. We apologise for any inconvenience," the statement read.
Despite the apology, many customers expressed anxiety over being unable to access their funds, with some concerned about missing crucial bill payments or scheduled transfers due to the unexpected blackout.
A History of Technical Troubles
This incident is not TSB's first brush with catastrophic IT failures. The bank suffered a notorious meltdown in 2018 following a botched system migration, which affected nearly two million customers and ultimately cost the bank over £330 million in compensation and remediation costs.
This latest outage will inevitably raise fresh questions about the stability and resilience of TSB's digital infrastructure and its ability to provide reliable services to its customer base.
For now, customers are advised to monitor TSB's official social media channels for further updates on the resolution of the services.
