A Nationwide customer has described her devastation after scammers stole £1,000 from her account via her mobile banking app. The woman, named Rose, from Cheltenham, received a convincing phone call from someone claiming to be from her building society while she was visiting her son.
The caller told Rose that there was fraudulent activity on her account, making her feel anxious immediately. The scammer knew her name and the last four digits of her bank card, which led her to believe the call was genuine. He asked for three of the six numbers used to log into her online banking, which she provided.
Rose's son became suspicious and told her to hang up and call the bank back using the number on the back of her card. In the five minutes it took to get through to the bank, the scammer disconnected the app on her phone and transferred about £1,000. Rose said she thought they were going to take everything.
Fortunately, Nationwide refunded the full amount. Rose has since removed the banking app from her phone and urged others not to give any information to callers claiming to be from their bank. Nationwide has issued a reminder that they will never ask customers for full login details or card numbers over the phone.
