HSBC's online banking services experienced a significant outage on Tuesday, leaving customers unable to access their accounts. Users reported seeing error messages, including an 'err03' code, while others were simply asked to try again later.
The disruption also affected First Direct, the online-focused banking brand owned by HSBC. According to tracking website Down Detector, issues began around 11am local time and impacted customers across the UK.
HSBC acknowledged the problem on social media, stating: 'We understand some customers are having issues accessing banking services right now. We're really sorry and are investigating as a matter of urgency.' The bank's service status page confirmed problems with both mobile and internet banking, while other services remained unaffected.
HSBC advised customers requiring urgent access to call its customer services helpline. The bank has 15 million active customers in the UK, along with 600,000 business clients. No timeline for restoration has been provided.
