Commonwealth Bank customers faced a major outage on Monday, leaving many unable to access their accounts, make transfers, or check balances for several hours. The issue, which began around 10:44 am AEST, affected the bank's Netbank app and online services, though credit cards appeared to be unaffected.
Customers reported seeing zero balances on their accounts and being unable to transfer money. One user expressed frustration, saying, 'The end of the tax year is looming. It's frustrating to encounter such issues at this time.' Another asked, 'Just need to pretty urgently know if a $0 balance is showing for others as part of the glitch.'
CBA acknowledged the issue on Twitter at 10:44 am, stating it was investigating. However, the bank did not disclose the cause or provide a timeline for resolution. By 4 pm, the bank announced the issue had been resolved, but did not explain what caused the lengthy outage.
'We can confirm we have identified the cause of the issue and services are being restored. We are very sorry for the inconvenience this has caused,' CBA said on Twitter. The bank also warned of potential delays in some payments as services were brought back online.
The bank's call centre experienced high call volumes, and branches were open but staff had no additional information. A spokesperson earlier said the incident was under investigation, apologising for the disruption.
