Half of insurance customers to drop coverage over digital flaw
A new J.D. Power study reveals over half of UK insurance customers will switch providers due to poor digital claims experiences. Insurers must improve to retain clients.
Category : Search result: noshow customers
Major Optus outage blocks 000 calls for thousands
A major Optus network failure has left nearly 100,000 customers in Queensland unable to call emergency services. The telco is working to restore services. Read the latest.
Virgin Media fined £23.8m over vulnerable customer risk
Ofcom fines Virgin Media £23.8m for failing to protect vulnerable telecare users during digital landline upgrades. The firm has four weeks to pay. Read the full details.
Virgin Media fined £23.8m over digital landline switch
Ofcom slaps Virgin Media with a £23.8m fine after its digital landline migration left vulnerable telecare customers at direct risk of harm. Discover the full story and what the telecoms giant must do now.
Virgin Media fined £23.8m over telecare switch failures
Ofcom has imposed a £23.8m fine on Virgin Media for putting vulnerable customers at risk during the digital landline migration. Discover the regulator's findings and the company's response.
Virgin Media fined £23.8m over digital landline failings
Ofcom has fined Virgin Media £23.8 million for putting vulnerable telecare users at risk during a digital landline upgrade. The penalty follows serious breaches of consumer protection rules.
Classical Music Makes Greggs Customers Spend More
Greggs shoppers pay 25% more for breakfast when listening to classical music versus Phil Collins hits, Israeli study reveals. Discover how music influences spending.
Amazon Prime Customers Eligible for Refunds
Millions of Amazon Prime customers could receive automatic refunds as part of a £3.4 million settlement over subscription practices. Check your eligibility now.
CBA criticised for $270m fees and shareholder money stance
Commonwealth Bank CEO defends keeping $270m in excessive fees from low-income customers as shareholder money, while Westpac commits to full refunds. Read the full story.
CBA Boss Grilled Over £270m Fee Decision
Commonwealth Bank CEO Matt Comyn faces scrutiny for refusing to repay millions in fees to low-income customers. Discover the full story behind the banking controversy.
O2 Price Rise: 30 Days to Avoid £2.50 Increase
O2 customers have just 30 days to leave their contract without fees following a price increase notification. Act now to avoid the £2.50 monthly rise coming in April.
Sky Live closes: How to claim your refund
Sky is closing its Sky Live streaming app next month - here's how affected customers can claim compensation for the service termination.
Millions Owed Energy Credit From Closed Accounts
New Ofcom research reveals energy customers with closed accounts may have significant credit balances waiting to be claimed, as bills remain stubbornly high.
Urgent: 2M UK Homes May Lose £150 Energy Support
Time is running out for vulnerable households to claim crucial energy bill support. Discover if you're eligible for the Warm Home Discount before the February deadline.
£240M Energy Credit Scandal: 2 Million Owed Refunds
Ofgem uncovers massive energy credit scandal with 2 million customers owed refunds from old accounts. Discover if you're due money and how to claim your share of £240 million.
Halifax Urgent Security Warning For Mobile Banking
Halifax customers face serious security risks with outdated mobile apps as bank warns of potential account breaches and financial losses.
Delicatessen owner slams neighbours over helicopter customers
A rural delicatessen owner faces local fury as wealthy patrons arrive by helicopter, sparking a bitter dispute over noise, privilege and countryside values in the Cotswolds.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Bupa pays £1.4m bonuses after misleading customers
Health insurance giant Bupa has paid out £1.4 million in bonuses to senior executives despite admitting to systematically misleading thousands of Australian customers, raising serious questions about corporate accountability.
Pensioner's £1,850 plumbing bill shock
A 74-year-old woman from Hertfordshire faces financial shock after being charged £1,850 for a simple pipe repair. The plumbing company's staggering invoice has sparked outrage and warnings for homeowners.
Free Electric Heaters for Vulnerable UK Households
A leading UK energy supplier is rolling out free electric heaters and standing charge waivers to support vulnerable households through winter amid rising energy costs.
Queenstown forces Bendigo Bank cash policy reversal
The remote community of Queenstown, Tasmania, has emerged victorious in a landmark battle against banking giant Bendigo Bank, successfully reversing a controversial cashless policy that threatened to leave elderly and vulnerable residents stranded.
London gym charges white customers double in race-based pricing
A progressive London fitness centre faces backlash after implementing race-based pricing that charges white customers double what BIPOC members pay for the same services.
British Gas £2,000 energy grants for vulnerable households
British Gas announces £2,000 energy efficiency grants for vulnerable households struggling with bills - find out if you're eligible for this crucial financial assistance.
Australia Post cash ban sparks national outrage
Australia Post faces furious backlash after quietly implementing cashless policies across branches, leaving vulnerable customers stranded and prompting government intervention.
Takeaway customers block driveway daily in parking nightmare
Furious resident reveals how constant stream of food delivery customers blocking his driveway has turned his life into a daily parking battle in quiet neighbourhood.
'Kindest Plumber' Exposed in Shocking Deception Scandal
An investigation uncovers that James Anderson, hailed as Britain's kindest plumber, misled the public using photos of vulnerable customers he claimed to help during the cost-of-living crisis.
FCA Warning: Banks Failing Savers on Interest Rates
Exclusive: The Financial Conduct Authority has uncovered a major failure by UK banks to pass on interest rate rises to savers, disproportionately harming vulnerable and older customers. Discover the findings and what it means for your money.
Verizon axes tens of thousands of US users in shock purge
Verizon has abruptly disconnected tens of thousands of long-standing customers across the US in a drastic move to purge 'low-value' accounts, leaving users furious and stranded without service.
Pensioners fined £250 for reserving pub table with cushions
A Dorset pub's strict 'no reservation' policy leads to a £250 fine for elderly patrons, sparking a national debate on fairness and discretion in hospitality rules.
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