Exclusive video reveals violent confrontation outside Oxford Street store as security personnel face scrutiny over excessive force against shopper. Witnesses describe disturbing scene as customer rights groups demand investigation.
Shadow Foreign Secretary David Lammy is under fire for allegedly ignoring women's rights groups by appointing a LGBTQ charity to the UK's delegation for a key UN human rights meeting, sparking accusations of a 'hierarchy of rights'.
A woman's attempt to return a decade-old Harrods sandwich for a refund has sparked disbelief and gone viral, raising questions about consumer rights and food safety at the iconic London store.
Florida Governor Ron DeSantis has enacted a sweeping new law that critics decry as a state-sanctioned effort to 'erase' LGBTQ+ individuals by dismantling key protections and censoring public discourse on sexual orientation and gender identity.
Australia's Human Rights Commissioner condemns the Queensland government's 'punitive and hostile' approach to First Nations people, warning of devastating human rights violations.
A damning report reveals UK companies are failing bereaved customers, with families harassed for payments and forced through complex 'death admin' while grieving.
A Ryanair passenger's nightmare flight cancellation turned into a £400 victory. This definitive guide reveals the step-by-step process to claim what you're owed under UK261 regulations. Discover how to fight back against airline delays and cancellations.
A Barclays customer was left in shock after being charged a staggering £100 fee for a minuscule 67p overdraft. Read the full story of this banking scandal and how to protect yourself from similar charges.
The government's plan to replace the Human Rights Act with a new Bill of Rights has been halted after the House of Lords refused to back it. Peers have sent the legislation back to the Commons, demanding significant changes.
A top Manchester restaurant, famed for its award-winning toilets, has been forced to issue a plea to the public after becoming an unofficial tourist attraction, causing chaos for paying customers.
A Morrisons customer was left stunned after discovering her box of mince pies intended for six contained just a single pastry. The supermarket has apologised and launched an investigation into the packaging error.
New research reveals the psychological torment of being trapped on hold. Discover why the same 30-second tune can induce anxiety, anger, and a feeling of being utterly forgotten by modern customer service.
Iconic department store Macy's executes a remarkable retail revival, with shares skyrocketing after addressing customer frustrations head-on. Discover the strategy behind their impressive comeback.
Luxury car giant Jaguar Land Rover confirms a sophisticated cyber attack compromised the personal information of customers, as hackers target its cloud systems in a major data breach.
A Warwickshire businessman has been hailed a hero after his blistering Facebook response to a group of women who launched a vicious campaign of abuse against his young employees, calling their behaviour 'utterly disgusting'.
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
A Kent pub has removed ABBA's iconic hit 'Waterloo' from its digital jukebox following complaints from regulars. The decision has sparked a lively debate among locals and music fans online.
Exclusive: Emelia, the UK fashion label beloved by influencers, faces a social media storm as furious customers report months-long delivery delays, incorrect orders, and a customer service blackout, sparking demands for a trading standards investigation.
Jaguar Land Rover confirms a sophisticated cyber attack has compromised its systems, potentially exposing customer data. The luxury car giant is working with security experts to contain the breach.
A furious customer at a Birmingham wig shop launched a violent rampage, throwing displays and threatening staff after being refused a refund, in a shocking incident caught on CCTV.
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
Nationwide Building Society issues critical warning to thousands of savers after customer data is exposed in a third-party provider breach. Here's what you need to know and do to protect your money.
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
A viral social media post from a disgruntled Olive Garden customer has ignited a fiery online debate about restaurant portion sizes, value for money, and customer expectations in the UK's competitive casual dining scene.
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Australian consumers have won a significant battle against fast-food giant McDonald's, forcing a major reversal on a controversial surcharge policy for its breakfast menu, in a campaign hailed as a 'huge win' for customer power.
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.