Thousands of British banking customers face financial chaos as Santander, Barclays and Halifax experience severe technical failures causing accounts to show zero balances and disappearing transactions.
Exclusive: The Trump administration moves to block mandatory compensation for airline passengers facing lengthy delays, sparking outrage among consumer rights advocates.
Exclusive investigation reveals how criminal gangs exploited NHS COVID vaccine schemes, stealing up to £40 million through fraudulent claims while legitimate victims struggle for compensation.
Millions of Vodafone customers are set to receive compensation following a widespread network failure that disrupted mobile services across the UK for hours.
Lloyds Banking Group faces mounting costs as it allocates another £800 million to cover compensation for historical motor finance commission claims, bringing total provisions to a staggering £2 billion.
Drivers across Britain may be owed thousands in car finance compensation following a major FCA investigation into hidden commission arrangements. Learn how to check if you're affected.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
British drivers mis-sold car finance agreements could receive thousands in compensation as FCA investigation reveals widespread commission misconduct.
Major energy supplier announces automatic £2,000 payments to thousands of customers after billing errors - find out if you're affected and what you need to do.
In a landmark move, New Zealand offers a formal apology and NZ$12.7 million compensation to Samoa for the 2012 ferry sinking that claimed five lives, marking a significant moment in Pacific diplomacy.
Virgin Media issues automatic refunds and bill credits after billing error affects thousands of UK customers - here's what you need to know
Thames Water and other major suppliers are forced to pay £194 to customers after missing key performance targets on sewage, supply, and pollution. Find out if you're due compensation.
The Parliamentary and Health Service Ombudsman has issued a damning report condemning Home Office officials for their 'unacceptable' handling of a Windrush claimant's case while she was terminally ill, demanding urgent improvements to prevent further inju
Outraged customers are demanding answers from Royal Mail after a catastrophic delivery failure left packages containing dead insects, mouldy food, and ruined wedding attire. The service has been branded an 'absolute disgrace'.
A Ryanair passenger's nightmare flight cancellation turned into a £400 victory. This definitive guide reveals the step-by-step process to claim what you're owed under UK261 regulations. Discover how to fight back against airline delays and cancellations.
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
A Kent pub has removed ABBA's iconic hit 'Waterloo' from its digital jukebox following complaints from regulars. The decision has sparked a lively debate among locals and music fans online.
Exclusive: Emelia, the UK fashion label beloved by influencers, faces a social media storm as furious customers report months-long delivery delays, incorrect orders, and a customer service blackout, sparking demands for a trading standards investigation.
Jaguar Land Rover confirms a sophisticated cyber attack has compromised its systems, potentially exposing customer data. The luxury car giant is working with security experts to contain the breach.
A furious customer at a Birmingham wig shop launched a violent rampage, throwing displays and threatening staff after being refused a refund, in a shocking incident caught on CCTV.
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
Nationwide Building Society issues critical warning to thousands of savers after customer data is exposed in a third-party provider breach. Here's what you need to know and do to protect your money.
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
A viral social media post from a disgruntled Olive Garden customer has ignited a fiery online debate about restaurant portion sizes, value for money, and customer expectations in the UK's competitive casual dining scene.
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Australian consumers have won a significant battle against fast-food giant McDonald's, forcing a major reversal on a controversial surcharge policy for its breakfast menu, in a campaign hailed as a 'huge win' for customer power.
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.