A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
The Crown Prosecution Service is set for significant reforms after a damning report revealed systemic failures in case handling and communication with victims.
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Ofcom launches formal investigation into Royal Mail after it missed first and second class delivery targets, raising concerns about postal service reliability across the UK.
Royal Mail faces massive £5.6 million penalty after regulator Ofcom finds the postal service missed first and second class delivery targets for 2022-23, affecting millions of customers across the UK.
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Major Vodafone service disruption affects mobile and broadband users nationwide. Company confirms network issues and works on resolution as frustrated customers report widespread connectivity problems.
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
Thousands of Vodafone broadband customers are set to receive compensation following a significant service outage that left households and businesses without internet connectivity for extended periods.
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Australia's second-largest telecommunications provider Optus suffered a catastrophic nationwide outage, disrupting emergency services and mistakenly sending thousands of customers to voicemail during critical situations.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
Work and Pensions Secretary Mel Stride faces backlash after suggesting civil servants should implement Tory policies 'in a way that is consistent with their objectives' in major breach of ministerial code.
A ScotRail train guard went above and beyond to help a vulnerable passenger reach Fort William after she missed her connection, showcasing extraordinary compassion on Scotland's railways.
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.
Prime Minister Rishi Sunak unveils controversial mandatory national service for teenagers, facing immediate backlash from opposition and military experts who question its feasibility and funding.
Once the undisputed king of online retail, Amazon now faces a crisis of customer confidence as delivery failures, counterfeit goods, and deteriorating service plague its operations.
Exclusive: Build-A-Bear Workshop employee suspended after viral video shows shocking confrontation with customer's assistance dog in Manchester store. Disability rights groups demand action.
Discover how Ryanair's digital boarding pass revolutionises airport travel, offering seamless journeys and ending paper ticket hassles for UK flyers.
Virgin Media issues automatic refunds and bill credits after billing error affects thousands of UK customers - here's what you need to know
A customer who tried to return faulty Dr Martens boots received a brand new pair AND kept the originals in a remarkable warehouse mix-up that's gone viral.
Analysis reveals Telstra could gain significant market advantage and pricing power following Optus's catastrophic network outage that left millions without emergency access.
Furniture giant DFS apologises after customer complaint about misleading colour name for £1,599 sofa goes viral on social media.