A severe nationwide technical outage has left customers of major UK banks, airlines, and services unable to access their online accounts, sparking a wave of frustration and security concerns.
A Ryanair passenger's nightmare flight cancellation turned into a £400 victory. This definitive guide reveals the step-by-step process to claim what you're owed under UK261 regulations. Discover how to fight back against airline delays and cancellations.
A Barclays customer was left in shock after being charged a staggering £100 fee for a minuscule 67p overdraft. Read the full story of this banking scandal and how to protect yourself from similar charges.
A Tesco employee reveals the one customer behaviour that forced them to break protocol and issue a public scolding, sparking a major debate on checkout etiquette.
UK water regulators have slapped two major suppliers with hefty fines totalling over half a million pounds for severe customer service and complaints handling failures, impacting vulnerable households across England.
Anglian Water has been hit with a £2.65 million penalty by regulator Ofwat for missing key performance targets on pollution and customer service, impacting millions in the East of England.
Melbourne's Bar Bambi is under fire as furious customers flood review sites with complaints of appalling service, exorbitant prices, and a hostile atmosphere, branding it the 'worst bar experience' of their lives.
Ryanair has quietly updated its boarding pass policy, potentially catching out millions of passengers. Here's everything you need to know to avoid hefty airport printing fees on your next flight.
Netflix has broken its silence after a catastrophic technical failure plunged the UK into streaming chaos, leaving subscribers unable to access their favourite shows and films for hours.
A UK postman faces criticism after a homeowner's CCTV captured him lazily tossing a package onto a car roof instead of delivering it to the door. The resident brands the act 'pure disrespect'.
Ryanair announces significant flight schedule changes effective November 3rd. Discover which routes are affected, why the changes are happening, and what passengers need to know about potential cancellations and rebooking options.
Belfast's first Sinn Féin Lord Mayor cancels the historic 'Mayor's Sunday' church service, breaking a 124-year tradition and igniting a fierce political and community debate.
A damning Institute for Government report reveals the Civil Service's flagship graduate scheme is failing to attract top talent, risking the future of UK policymaking. Discover the critical reforms needed.
New research reveals the psychological torment of being trapped on hold. Discover why the same 30-second tune can induce anxiety, anger, and a feeling of being utterly forgotten by modern customer service.
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
Ryanair moves to reassure travellers over the impending 'Entry/Exit System' (EES). Get the latest on passport checks, potential delays, and how it will affect your next European holiday from the UK.
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
Defence Secretary Barry Davies ignites a national debate by advocating for the return of compulsory National Service, arguing it would instil discipline, bridge social divides, and bolster UK security in an increasingly volatile world.
A major Microsoft Outlook and Microsoft 365 email service failure has caused widespread disruption for businesses and users across Europe, with login issues and send/receive errors reported for hours.
Ryanair announces a major shift to 100% digital boarding passes. Find out how this change affects your travel and what you need to know to avoid being denied boarding.
Don't get caught out at the gate! Our definitive guide breaks down Ryanair's latest hand luggage policy, including size limits, priority boarding, and expert packing tips to ensure a smooth, fee-free journey.
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Ryanair has issued a stark warning to passengers: digital boarding passes on your phone are not enough. Discover the strict rule that could cost you a surprise £55 re-issue fee at the airport gate if you forget a crucial step.
Ryanair has issued a stark warning to all UK passengers as it enforces stringent new cabin baggage rules. Learn how to avoid surprise fees of up to £69.99 at the gate and ensure a smooth boarding process.
Ryanair is shaking up its cabin baggage policy from October 1st, 2024. Discover how the new 'Bags for All' fare works, what it means for your carry-on, and how to avoid surprise fees at the gate.
Ryanair has quietly updated its cabin baggage policy, introducing a strict size checker and a £69 penalty for non-compliant bags. Here's what every UK traveller needs to know to avoid surprise fees.
Travellers can now bag a full Ryanair-compliant cabin luggage set for a fraction of the usual price. This limited-time Amazon deal includes a 10kg wheeled cabin case and a smaller under-seat bag, ensuring you avoid hefty airport fees.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Shocking new data from Ofcom exposes a severe decline in Royal Mail's performance, with nearly 25% of first-class post failing to arrive on time. The regulator issues a stern warning as service standards plummet across the UK.