Thousands of homes and businesses in east London and Essex are without water or facing low pressure after a large water main burst on Chigwell Road in South Woodford on Sunday morning.
Affected postcodes
The outage affects 14 postcodes: E10, E11, E17, E18, E4, IG10, IG2, IG4, IG5, IG6, IG7, IG8, IG9 and RM4.
Thames Water has not confirmed the number of residents affected, but a bottled water station has been opened at Fairlop Ice Kingdom on Fairlop Road, where queues of residents have been seen waiting in cars to collect supplies.
Repair efforts
Engineers worked overnight and remained on site Monday evening, carrying out excavation and fitting replacement pipework on Daisy Lane. Teams are also delivering bottled water directly to vulnerable customers on the Priority Services Register.
The company apologised for the disruption and warned that customers may initially experience lower-than-normal water pressure once supplies return, as the network recovers. An update on repairs is expected at 9am on Tuesday.
Statement from Thames Water
A spokesperson said: “Our teams are making good progress with the repair at Chigwell Road, which will support our efforts to restore water supplies overnight. Repairs at Daisy Road are also ongoing. Our specialist teams will remain on site throughout the night and continue working hard to complete the repair as quickly and safely as possible.
“The bottled water station will reopen at 9:00am tomorrow morning: Fairlop Ice Kingdom, Fairlop Road, Ilford, IG6 3HN. We’re sorry for the disruption and appreciate your patience and understanding while we work to restore your water supply. We’ll provide another update by 11 August, 9:00am.”
