Frustration is mounting across Papua New Guinea after the government ordered Starlink to cease operations in mid-December, leaving businesses, health providers, and communities without reliable internet access. The National Information and Communications Technology Authority (Nicta) stated that the satellite internet company, owned by Elon Musk's SpaceX, was not licensed to operate in the country.
Nicta's acting chief executive, Lume Polume, confirmed that Starlink is not authorised to provide services until the legal process is completed. The authority is awaiting a directive from the ombudsman or courts regarding a potential licence, with no timeline provided. Starlink did not respond to requests for comment but told customers it aims to offer services once approvals are granted.
Telecommunications analysts estimate that before the shutdown, Starlink terminals served thousands of people, particularly in remote areas where mobile networks are unreliable or absent. Other satellite services are available but are often significantly more expensive. Former Maprik MP John Simon criticised the government's decision, highlighting the struggles of ordinary people and small businesses that rely on Starlink as the cheapest and fastest option.
Health workers and teachers have reported disruptions to their work. Theresa Juni, a health worker from East Sepik province, noted that Starlink enabled her clinic to communicate with doctors and send reports quickly; now, delays can be dangerous for patients. Teacher Simon Jack from Southern Highlands province said students need internet to check exam results and study placements, with Starlink often being their only viable option.
An online petition calling for Starlink to be allowed to operate legally has gathered about 200 signatures. The shutdown mirrors similar licensing issues in the Pacific, including Tonga in 2024, where a government order to cease operations sparked frustration after an earthquake left parts of the country without internet.
