A new study has found that the UK's shift to a digital-only immigration system is causing high levels of stress, fear and exclusion among migrants who must prove their legal status online. The research, conducted by Migrant Voice and the University of Warwick, highlights widespread anxiety over technical failures, shifting deadlines and the risk of losing access to work, housing and travel.
The mandatory eVisa system, introduced in 2018 and expanded this year, requires nearly all migrants to obtain a digital record of their immigration status. However, many participants reported errors, glitches and difficulties generating a 'share code' needed to prove their right to work or rent. Some faced delays and confusion when employers, landlords or border officials lacked understanding of the digital checks.
Migrants with limited digital literacy, language barriers or disabilities are particularly at risk of being excluded, the study warns. Those who could understand English criticised the lack of translation options, relying instead on community groups and online platforms for help. One participant said: 'I don't trust the system, especially because of what Windrush showed us.'
Dr Derya Ozkul from the University of Warwick said the findings should serve as a warning about what can go wrong when systems are made compulsory and digital-only, without offering alternatives. The report documents cases where individuals lost employment opportunities, missed flights or worried they had lost their legal status due to technical issues.
