A study of 2,000 British adults reveals that language barriers are a major obstacle for holidaymakers who fall ill abroad. Only 33% feel confident explaining a medical issue to a doctor in a foreign country, and just 28% are confident they could understand medical advice given to them. The research, commissioned by travel insurance company Staysure, found that 13% have put off seeking medical help while abroad due to not knowing how to get assistance in a different country.
Lack of Preparation and Reliance on English
Despite these challenges, only 5% of travellers learn key medical phrases before heading on holiday. Instead, 59% assume they'll get by using English, 37% rely on translation tools, and 12% would ask AI for help. Others resort to hand signals (70%), speaking English slowly (10%), or asking someone else to translate (9%). Remarkably, 39% have even tried putting on a foreign accent to communicate better. However, these tactics often backfire: 39% have ended up in an embarrassing or difficult situation due to language mix-ups.
Specific Medical Scenarios Prove Challenging
Two-thirds of respondents said they could not ask for a new prescription if they desperately needed to replace one, nor would they know how to explain they were having an allergic reaction or had been bitten or stung. The study also found that while most holidaymakers could order a drink or ask for the toilet in another language, these skills do not extend to medical emergencies.
Staysure Launches Free 24/7 Travel Doctor Service
In response to these findings, Staysure has launched a free 24/7 Travel Doctor service. The service allows travellers to speak to an English-speaking doctor or dentist via video call from many worldwide locations. It can also arrange prescriptions or schedule in-person appointments at clinics or hotels when medical assistance is needed abroad.
Simon McCulloch, spokesperson for Staysure, commented: “I’m not surprised to see, in true British style, most of us would be able to order a beer in another language when we’re on holiday. But while we hope we never need to deal with a health issue while we’re away, the research shows a third of people have had to seek medical advice and come up against language barriers.”
He added: “While it’s good to be able to order a drink or ask for the bill in other languages, it’s arguably more important that travellers feel confident they can get the right medical assistance quickly if they’re ill or injured. We can’t be prepared for every single eventuality but knowing a few key phrases can help especially if you require fast care, have a medical condition or take medication.”
Video Consultations Reduce Stress
McCulloch noted that the thought of speaking with a pharmacist or doctor abroad can be daunting, especially with language barriers. “In fact, we’ve already seen 50% of those who use the service opt for a video consultation with an English-speaking doctor taking that stress away.” The study also found that 79% of respondents said they would be inclined to use the service.
Conclusion
The new service aims to provide travellers with confidence and quick access to medical help, breaking down the language barriers that have left many Brits struggling to get the care they need while abroad.
