EDF has launched a £1 million support package to help vulnerable customers cope with extreme heat this summer. The Heatwave Relief Packs, worth up to £100 per eligible customer, aim to assist up to 10,000 individuals struggling to keep their homes cool or worried about the cost of running cooling appliances.
Package Contents and Eligibility
Eligible customers will receive tailored support that may include energy-efficient desk or pedestal fans, handheld or neck fans, thermal blackout curtains, reflective window film, reusable hydration bottles, cooling towels, up to £20 of electricity credit or vouchers to help cover the cost of running cooling appliances, and practical advice on staying safe during hot weather. Customers will be identified through EDF's customer support teams, referrals from trusted partners and community organisations, and direct customer engagement channels.
Growing Health Risks from Extreme Heat
According to data from the UK Health Security Agency, there were 1,311 heat-associated deaths in England during the summer of 2024, with the highest mortality rates among people aged 75 and over. Since 2020, more than 10,000 heat-associated deaths have been recorded across UK heat episodes. The UKHSA warns that hot weather can worsen existing health conditions and increase the risk of serious illness, including heart attacks, strokes, and breathing difficulties.
Industry and Partner Responses
Joe Souto, director of retail at EDF, said: "When temperatures fall sharply in winter, there is widespread recognition that vulnerable households may need extra support to stay safe and warm. We believe the same principle should apply when temperatures become dangerously high." He added: "We're increasingly seeing a summer version of the 'heating or eating' dilemma. Some vulnerable customers are reluctant to use fans or other cooling appliances because they're worried about the cost. Nobody should have to choose between protecting their health and managing their household budget."
Jessica Taplin, CEO of Charis, which will help distribute the packs, said: "For many people, extreme heat is a genuine health emergency. The recent Red Heat-Health Alerts issued across England by the UK Health Security Agency, alongside reports of increased pressure on NHS services during this summer's heatwaves, demonstrate the health impacts of extreme temperatures. Older people, young children, disabled people, those living with long-term health conditions, are particularly at risk. We are proud to be working with EDF to deliver practical, targeted support that reaches people when they need it most."
Partnerships and Practical Advice
EDF is working with SHINE London, an energy advice service that supports vulnerable households across London, to identify customers who could benefit from the Heatwave Relief Packs and provide practical advice on staying safe during periods of extreme heat. Cheryl Brown, energy advice manager at SHINE-London, said: "Heatwaves are not just uncomfortable, they can have serious consequences for health and wellbeing, particularly for older people, those with medical conditions, young children and people living in poorly ventilated homes. Often, small actions can make a big difference, from staying hydrated and keeping homes shaded, to spending time in cooler public spaces when temperatures become difficult to manage."
The packs also include practical advice to help customers reduce the risk of their homes overheating, including keeping curtains and blinds closed on sun-facing windows during the day, opening windows when temperatures are cooler, staying hydrated, using fans effectively, and checking on older relatives, friends, and neighbours during periods of extreme heat.
