Sue, 60, from Tenby, survived seven strokes at age 47, losing 70% of her vision. Now she volunteers for Pembrokeshire County Cars, a service run by the Royal Voluntary Service for the council, providing free transport to people with disabilities, mobility issues, or older adults who struggle to reach medical appointments.
What the Volunteer Role Involves
Sue takes phone calls from people needing rides and matches them with volunteer drivers. Trips covered include doctors, hospitals, dentist appointments, shopping, or visiting a partner in a care home. She often spends half an hour on the phone for a single booking as people chat about their lives, family, health, and the weather.
Why the Service Is Vital
“Mine is the only voice some people have heard in days,” Sue said. Many have no family nearby or live in rural areas where public transport is limited. Without the service, many would miss essential appointments. Volunteer drivers wait for passengers and take them home, providing a crucial lifeline.
Sue’s Background and Recovery
Before her strokes, Sue worked three jobs: on a deli counter, cleaning, and as a chef. She also ran her own pub in Cheshire. “Having a stroke at age 47 knocked me sideways,” she said. “I was always on the go, then suddenly I couldn’t work or drive.” Her recovery was aided by her guide dog, Henry, a golden retriever who keeps her safe outdoors.
The Impact of Volunteering
Volunteering has brought Sue social connections. “I’m more popular now! I get lots of invites to coffee with people I talk to on the phone,” she said. However, the hardest part is turning people away due to a shortage of drivers—she has to decline at least 20 trips a month.
How Sue Relaxes
She enjoys watching Coronation Street and Emmerdale as they are easy to follow, and plays word and card games to keep her brain active.
Sue’s Advice
“You never know what life will throw at you. But don’t focus on what you can’t do anymore; find what you can do instead. Volunteering is like therapy for me. I can help people and I enjoy that,” she said.
