The Princess of Wales stunned locals in Sussex on Wednesday as she travelled on a pick-up journey with West Sussex Minibus, helping passengers from their homes and into the vehicle.
The visit celebrated the work of the entirely volunteer-led company, which acts as a lifeline for people who cannot easily access public transport due to isolation, mobility challenges or financial barriers.
Princess hears how service combats isolation
During the journey, the Princess listened as passengers explained how isolated they would be without the service, and how it helps them stay active, independent and in touch with friends.
The visit highlighted the vital role community transport plays in bringing people together, reducing isolation, and enabling everyday acts of kindness.
Community transport's impact on wellbeing
As a member of the Community Transport Association, the organisation operates on the principle that access to transport is fundamental to quality of life. For many residents in remote areas of West Sussex, the minibus is the only reliable link to medical care, daily errands, and social activities.
Elsewhere during the visit, the Princess spoke with passengers about the impact of community connections on mental health and personal wellbeing. She also spent time with the drivers whose daily commitment keeps the fleet moving.
50th anniversary milestone
Catherine also heard from the organisation's volunteers, whose dedication makes the service possible. As the charity celebrates its 50th anniversary this year, it is remembering how it was founded in response to the shrinking availability of rural public transport.
West Sussex Minibus has grown from a single vehicle into a vital regional network. Today, the organisation relies on 284 dedicated volunteers to operate a fleet of 11 minibuses across eight village hubs.
