Thousands of travellers across the UK face holiday chaos as a major air traffic control system failure triggers widespread flight disruptions. With hundreds of flights cancelled and severe delays expected to continue, passengers are scrambling to understand their rights.
What Caused the Disruption?
The nationwide meltdown stems from a technical failure in the National Air Traffic Services (NATS) system, which handles all UK flight operations. Aviation experts describe this as one of the most severe system failures in recent memory, affecting both domestic and international routes.
Your Rights as a Passenger
Under UK and EU regulations, affected passengers have several protections:
- Full refunds for cancelled flights within 7 days
- Alternative transport must be provided at no extra cost
- Compensation of up to £520 for long delays
- Meals and accommodation for overnight delays
What Airlines Must Provide
Carriers are legally obligated to:
- Clearly communicate all cancellations and delays
- Offer rerouting on the next available flight
- Provide refreshments during long waits
- Arrange hotel stays when necessary
How to Claim Compensation
Passengers should:
- Keep all travel documents and receipts
- Take screenshots of delay notifications
- Submit claims directly to airlines first
- Escalate to the Civil Aviation Authority if unsatisfied
Industry analysts warn that resolving the backlog could take several days, with knock-on effects expected throughout European airspace. Passengers are advised to check with their airlines before travelling to airports.
