A Ryanair passenger has claimed she suffered second-degree burns after a crew member dropped hot spaghetti bolognese on her leg during a flight from Marseille to London. Brie Ortiz, a 37-year-old retired US Air Force pilot from Suffolk, said the incident occurred last Tuesday while she was seated on the plane.
Ortiz alleged that a member of staff spilled the pasta onto her upper thigh and belongings while passing it from the trolley. She said she asked for medical assistance but claimed the crew continued serving food to other passengers, showing little concern. Another passenger eventually stepped in to help her.
In a statement, Ortiz said: 'After I was burned the flight attendants simply did not act with any empathy or concern. A customer in the seat next to me actually stepped in and helped me when they did not.' She added that it took 45 minutes to an hour for the crew to open the first aid kit, despite her repeated requests.
Ortiz said she was left in so much pain that she had to remove her trousers while walking through the airport to avoid rubbing the burn. She received assistance from airport workers at customs, who provided burn gel. Ryanair told the Mirror that a customer services team member would contact Ortiz directly regarding her claim.
