Travel expert Simon Calder provides insightful answers to reader queries on railway compensation, organised trips to Egypt, holiday insurance complexities, and securing flight deals to Toronto. His advice covers practical steps for appealing denied claims and navigating travel logistics with ease.
Navigating Rail Delay Repay Appeals
When a rail delay repay claim is denied, passengers have straightforward options to appeal. Simon Calder explains that the delay repay scheme compensates travellers who arrive at their destination over an hour late, regardless of any improvements in their journey. For instance, if a passenger's train from London Euston to Manchester Piccadilly was cancelled due to a line blockage, and they caught a later direct Avanti West Coast service but still arrived four hours late, they are entitled to a full refund.
Calder emphasises that ticket scans by different operators, such as Avanti West Coast, should not affect the claim, as systems may not share journey data effectively. He advises using the "Appeal a claim decision" button on the London Northwestern Railway website to contest denials, ensuring travellers receive the compensation they deserve for significant delays.
Benefits of Organised Tours in Egypt
For those planning a trip to Cairo to visit the Grand Egyptian Museum and archaeological sites, Calder recommends considering an organised package tour, even for seasoned independent travellers. Egypt's chaotic yet wondrous environment can be challenging to navigate alone, making local guidance invaluable.
Tailor-made trips with specialists like Discover Egypt offer logistical support, from airport meet-ups to expert guides who enhance the experience by revealing hidden gems. While more costly, these tours provide a higher investment-reward ratio and support local economies by employing residents. As an alternative, Calder suggests flying into Giza's calmer airport for easier access to attractions.
Securing Travel Insurance for Hong Kong Visits
Travellers facing insurance gaps, such as those extending a work assignment in Sri Lanka and Vietnam with a stop in Hong Kong, often find mainstream UK policies restrictive. These typically require trips to start and end in the UK, leaving gaps in coverage.
Calder warns that skipping insurance in Hong Kong could lead to high medical costs, with A&E visits costing around £200 and intensive care at £4,000 per day for non-residents. He advises comparing quotes from specialist brokers like World Nomads or Worldwide for "already abroad" insurance, though premiums may be higher. Alternatively, annual policies with long-trip limits might offer cost-effective solutions if the itinerary fits within typical duration caps.
Timing Flight Purchases for Toronto Trips
When planning a schoolfriend reunion in Toronto, booking flights early can secure the best deals. Calder notes that Virgin Atlantic currently offers return tickets from Heathrow for as low as £376 in September, undercutting competitors like Air Canada and British Airways.
These Economy Light fares include hand luggage, suitable for short stays. Calder predicts prices may rise due to increased travel between the UK and Canada, driven by political factors reducing interest in US visits. He also recommends exploring flight-plus-hotel packages for added consumer protection and suggests purchasing insurance alongside flights to cover unforeseen changes.
Overall, Calder's advice highlights the importance of proactive planning and utilising available resources to enhance travel experiences and avoid common pitfalls.
