A mother has spoken of her anguish after receiving a tearful phone call from her daughter who was left stranded in Spain by Ryanair. The young woman, who had been travelling alone, was reportedly abandoned by the airline after her flight was cancelled at the last minute.
Panicked Phone Call
The distressed mother, who wishes to remain anonymous, described how her daughter called her in floods of tears, terrified about being left in a foreign country without support. "She was hysterical," the mother recalled. "Ryanair gave no explanation, no help, just left her to fend for herself."
No Support from Airline
According to the family, Ryanair failed to provide alternative flights, accommodation, or even basic information about what passengers should do next. "It's disgraceful," the mother said. "They took her money then abandoned her when things went wrong."
Growing Outrage
The incident has sparked fresh criticism of budget airlines' treatment of passengers when flights are disrupted. Consumer rights groups have repeatedly called for stricter regulations to protect travellers in such situations.
- Passenger left without accommodation
- No alternative flights offered
- Lack of communication from airline
What Passengers Can Do
Travel experts advise passengers facing similar situations to:
- Immediately request written confirmation of cancellation
- Document all communication with airline staff
- Keep receipts for any unexpected expenses
- Contact travel insurance provider if applicable
The mother is now considering legal action against Ryanair, while her daughter remains traumatised by the experience. "No one should be treated this way," she said.
