Holidaymakers across the UK are facing a nightmare scenario after reporting bedbug infestations in hotels booked through Booking.com. The alarming trend has left travellers demanding refunds and raising serious concerns about hygiene standards in budget and mid-range accommodations.
Growing Complaints from Distressed Travellers
Multiple guests have taken to social media and review platforms to share their horrifying experiences. One couple described waking up covered in bites after staying at a London hotel, while another family abandoned their holiday early due to an uncontrollable infestation.
Industry Response and Customer Rights
Booking.com has stated they take all complaints seriously and work with property owners to resolve issues. However, consumer rights experts argue the platform needs to do more to vet listed accommodations and protect customers.
How to Protect Yourself
- Inspect hotel rooms thoroughly upon arrival
- Check mattress seams and headboards for signs of bedbugs
- Keep luggage elevated and away from beds
- Photograph any evidence immediately
- Demand a room change or refund if problems are found
The situation highlights growing concerns about accommodation standards as the travel industry rebounds post-pandemic. Experts warn that bedbug reports typically increase during peak travel seasons.
