As the UK hospitality industry faces rising costs and staffing pressures, restaurant workers are calling on diners to follow basic etiquette to ensure a pleasant experience for all. One anonymous server has compiled a list of ten rules for customers, from turning up on time to avoiding rude behaviour.
Punctuality is key, the server warns, as late arrivals disrupt table turnover and can lead to rushed service. Chewing gum under tables is also a persistent issue, even in high-end establishments. Diners are urged to ask for a tissue or use a bin instead.
When something is wrong, speaking up at the table is encouraged, as staff are happy to rectify issues—and may even offer a free dish or drink. However, complaining online months later is unhelpful, especially about items no longer on the menu.
Clear communication about dietary needs is essential, and customers should stand by their requests, such as ordering a well-done steak and accepting its texture. Letting staff clear the table in their own way is also appreciated, as is avoiding bill-splitting disputes at the table.
Ultimately, the server emphasises that politeness goes a long way. Being rude or treating staff as servants is never acceptable, and a little kindness can make all the difference in an already challenging industry.
