Online supermarket giant Ocado has issued an urgent "do not eat" warning to customers regarding specific products sold on its platform. The alert comes amid potential safety concerns, though the company has not yet disclosed full details of the risk.
Which Products Are Affected?
While Ocado has not released a full list of impacted items, customers who purchased certain products have been contacted directly with instructions to dispose of them immediately. The retailer emphasised that this is a precautionary measure.
What Should Customers Do?
- Check your email for direct communications from Ocado
- Do not consume any products marked in the alert
- Dispose of affected items following provided instructions
- Contact Ocado customer service with any concerns
Compensation and Refunds
Ocado has confirmed that affected customers will receive full refunds for any recalled products. The company is also offering goodwill gestures to impacted shoppers, though specific details vary case by case.
This incident follows recent challenges in the online grocery sector, highlighting the importance of robust food safety protocols in e-commerce operations.
