A pensioner couple has expressed their shock and disappointment after being permanently banned from their local Aldi store in a dispute that has raised questions about how supermarkets treat elderly customers.
John and Joan Roper, both in their seventies, had been regular shoppers at their local Aldi branch for years until a routine shopping trip turned into a permanent ban from the discount supermarket chain.
The Incident That Changed Everything
The trouble began when Mr Roper, who has mobility issues, attempted to use a small trolley to support himself while his wife collected their groceries. Store management took issue with their shopping method and asked them to leave the premises.
"We've shopped there for over a decade without any problems," explained Mrs Roper. "John needs the trolley for support when walking, and I was doing all the actual shopping. We weren't causing any disruption to other customers."
No Warning, No Second Chances
What shocked the couple most was the immediate and permanent nature of the ban. Despite being long-standing customers, they were given no warning or opportunity to explain their circumstances.
"We received a letter stating we were banned for life from all Aldi stores," Mr Roper revealed. "At our age, to be treated like criminals for simply trying to do our shopping is heartbreaking."
Aldi's Response
Aldi has stood by its decision, citing store policy violations. A spokesperson for the supermarket chain stated: "We have a duty to ensure the safety of all customers and colleagues in our stores. While we cannot comment on individual cases, any ban is only implemented as a last resort."
The couple has tried to appeal the decision but has so far been unsuccessful in having the ban overturned.
Broader Implications for Elderly Shoppers
This case highlights growing concerns about how retail environments accommodate older customers with mobility challenges. Age UK has noted increasing reports of older people facing difficulties with changing shopping practices and store policies.
"Supermarkets need to be more understanding of the needs of elderly customers," Mrs Roper argued. "A little compassion and common sense would have resolved this situation without resorting to a lifetime ban."
The Ropers now face the inconvenience of travelling further to alternative supermarkets, adding stress and expense to their weekly shopping routine.
