Shoppers at Costco warehouses across the UK have been left frustrated after encountering an unexpected technical glitch preventing them from paying for membership renewals by credit card.
The issue, which emerged this week, has seen multiple customers reporting failed transactions when attempting to process payments at both physical stores and online.
Widespread Payment Failures
Numerous Costco members took to social media to voice their concerns after being unable to complete membership payments. The problem appears to affect various credit card providers, with no immediate pattern to the failures.
"Tried three different cards at the till - all declined despite having more than enough credit," reported one frustrated shopper from Manchester. "The staff said they were aware of the issue but couldn't offer a solution."
Costco's Response
A Costco spokesperson acknowledged the technical difficulties: "We're aware some members are experiencing issues with credit card payments for membership renewals. Our IT team is working urgently to resolve this matter."
The retailer advised affected customers to try alternative payment methods where possible, including debit cards or cash payments at warehouse locations.
Temporary Workarounds
While the company works on a permanent fix, some stores have implemented temporary solutions:
- Extended grace periods for memberships due for renewal
- Manual processing of payments in some locations
- Temporary membership extensions while systems are repaired
Customers are advised to check Costco's official website or contact their local warehouse for the latest updates on the payment issues.
