A woman has been banned from every Asda store in the UK for three years following a dispute over a self-checkout payment. Kirsti Roderick, 29, received the exclusion notice after an incident at the Asda in Holles Street, Grimsby, on December 9.
Ms Roderick said she visited the store to buy Christmas presents and food, and attempted to pay a total of £147: £45 in cash and the remaining £102 on a card. She claimed the self-checkout machine repeatedly asked if she wanted cash back, and when she tried to check her banking app, she was accused of stealing by security staff and managers.
The mother said she was surrounded by staff and told to pay or leave without her shopping, despite showing her online banking statement. She admitted to becoming “hot-headed” and said a security guard grabbed her arm. Police were called, and she left the store after being refunded her £45 cash.
Ms Roderick struggled for three days to get her money back, and only received her shopping after the funds were returned. She later received a £40 gift voucher from Asda. However, when she attempted to use the voucher, she was stopped by a security guard who informed her of the ban.
She received a formal letter dated December 12 on January 11, which stated she was banned for verbal abuse. The letter said the conditional invitation to enter any Asda store was withdrawn. Ms Roderick expressed embarrassment and said she felt treated “like scum”.
