Consumer watchdog Which? has issued a stark warning after an investigation found that the majority of phone chargers bought from online marketplaces are dangerously faulty. Of the 15 USB phone chargers tested, nine were so poorly manufactured that they posed a risk of electrocution to users. Eight of the chargers also presented fire and explosion hazards.
Which? Investigation Reveals Widespread Safety Failures
The investigation covered chargers purchased from Amazon, including Amazon Haul, as well as AliExpress, B&Q Marketplace, and Debenhams Marketplace. All 15 chargers were missing key safety information on their packaging. Some were even missing the charger itself, while others had documentation that prevented them from being legally sold in the UK.
One charger, sold as an official Apple product, was found to be a dangerous fake. When the case was opened, a lump of modelling clay was discovered inside, believed to be used to give the charger a heavier, more robust feel to deceive buyers.
Retailers Respond to Findings
All retailers involved said they had removed the listings in question, either proactively or as a result of Which?'s findings. However, the watchdog warns that such products can still appear on these platforms.
Head of Consumer Protection Policy at Which?, Sue Davies, said: “Online marketplaces have known about the danger of knock-off chargers for the better part of a decade, but consumers continue to be placed at risk.” She added: “By making online marketplaces legally responsible for unsafe products, the Government can set a world-leading standard for product safety in the digital age.”
Calls for Tougher Regulations
Davies has called on the government to update product safety legislation and impose tougher regulations on retailers. The investigation highlights the ongoing risk of counterfeit and substandard electrical goods being sold through major online platforms, putting consumers at serious risk of injury or death.
