The Department for Work and Pensions (DWP) has issued an urgent warning to hundreds of thousands of benefit claimants across the UK, stressing that they must not disregard a crucial letter arriving through their post.
The Crucial Letter You Must Not Ignore
This vital correspondence, known as a managed migration notice, is being sent to individuals currently receiving older benefit schemes as part of the government's mass transition to Universal Credit. Social security minister Sir Stephen Timms emphasised the critical nature of this process, stating: "If you get that letter asking you to move to Universal Credit, don't ignore it."
He further stressed that responding is crucial to ensure continued financial support. The letter will clearly state the deadline for submitting a Universal Credit application. Failure to apply by this date will result in existing benefit payments being terminated.
Support Available During the Transition
The DWP acknowledges that some claimants may need more time and has provisions for this. Those with valid reasons can request an extension by contacting the Universal Credit Migration Notice Helpline on 0800 169 0328. This helpline operates Monday to Friday, from 8am to 6pm.
Specialist support is a key part of this transition, particularly for vulnerable claimants. Officials report that over 95 percent of Employment and Support Allowance (ESA) recipients have now been moved to Universal Credit. Around 40 percent of these individuals received personalised assistance through an enhanced support journey, which includes telephone support, home visits, and help from specialist teams.
Which Benefits Are Being Phased Out?
The transition marks the end of several legacy benefits. The tax credits system, including Working Tax Credit and Child Tax Credit, has already been completely phased out. The following benefits are also being wound down as part of this process:
- Income-related Employment and Support Allowance (ESA)
- Income Support
- Income-based Jobseeker's Allowance (JSA)
It was confirmed that Income Support and income-based Jobseeker's Allowance will close at the start of April 2026.
Minister Timms highlighted the success of the support system, noting: "Over 220,000 vulnerable people have now got the specialist support they need to move to Universal Credit." He described this as proof of a social security system built on respect, ensuring no one is left behind with help available via the helpline, online guidance, and Citizens Advice.
