Uber is rolling out new app features aimed at boosting safety for both passengers and drivers, providing what the company describes as 'extra peace of mind'. Starting Thursday, passengers will be able to record audio of their journeys directly through the Uber app. The feature allows users to activate recording before or during a ride with a simple button press. All recordings are encrypted and stored securely on the passenger's device, and can only be accessed by Uber if uploaded as part of an official safety report. If no report is filed, the recording is automatically deleted after two weeks.
Driver Notification and Cancellation Option
Drivers will be informed if audio recording is activated prior to a trip and will have the option to cancel the booking without penalty. This ensures transparency and gives drivers control over their participation.
Verified Badge for Passengers
Uber is also introducing a verified badge that will appear on the profiles of passengers who have had their personal details cross-checked with third-party databases, or who have chosen to upload an official identity document and a selfie. This badge will be visible to drivers when a passenger requests a ride, starting next week.
Industry and Official Reactions
Andrew Brem, Uber UK general manager, said: 'We are always investing in new ways to make journeys even safer. These new safety features provide both riders and drivers with extra peace of mind. Riders can record the audio of their journeys securely, and drivers can feel more confident about who is getting in their car.'
Local transport minister Lilian Greenwood commented: 'Everyone deserves to feel safe when travelling, whether they are a passenger or a driver. I welcome Uber taking further steps to strengthen safety on its platform, giving people greater confidence when using private hire services, and showing how technology can help make everyday journeys safer.'
Lucy Duckworth of the Survivors Trust, which represents rape and sexual abuse support services, said: 'We have to create a safety-first culture as a society, where people respect each other and unsafe behaviour is challenged. These two new features are a positive step toward giving drivers and riders more confidence on their journey.'
Kola Olalekan, an Uber driver and branch secretary for the GMB union, added: 'I'm really glad to know that Uber riders can now be verified, something GMB have been requesting from Uber for a while. PHV (private hire vehicle) drivers pick-up passengers from a huge range of areas, at all hours. Seeing a verification badge is going to give me extra confidence and makes me much more likely to accept a booking.'
