Lloyds Bank has issued an update regarding the dispatch of new account information to certain customers. The bank explained some important timeframes that customers should be aware of.
Customer Inquiry on Social Media
A customer who recently opened a Classic account reached out to Lloyds after not receiving essential account details. They contacted the bank via social media on May 26, stating they had opened the current account on May 17. Posting on social media, they asked: "I've not yet received the activation, PIN or card. I know it's been a bank holiday but surely at least one of them ought to have gotten here by now?" Lloyds responded with guidance.
Check Your Email and Spam Folder
The bank initially asked whether the customer had received any confirmation email since signing up. Lloyds said: "Please check your spam or junk folder too, as important updates can sometimes land there." The customer confirmed they had received an initial confirmation email with some details, followed by another email on May 26 about setting up the app.
Key Timescales for Account Details
Lloyds advised the customer of key timescales to consider. The bank explained: "Your activation code will arrive within 7 to 10 working days at your registered address by post. If you're unsure, call 0345 300 0000. Lines are open 24/7."
However, the customer said they would be unable to call due to anxiety and other health conditions, adding: "I think people who work with the public ought to ask if they can call before giving them phone numbers." Lloyds responded with further guidance: "Your card, PIN and activation code can take 7–10 working days to arrive. Please wait until 10 working days from 17/05/2026. If nothing arrives, ask someone you trust to call with you present." The bank also offered to receive a private message about the problem.
The customer said they would wait the full 10 working days, and if details still had not arrived, they would contact Lloyds directly. Lloyds replied: "No problem at all, please allow the full 10 working days. If it still hasn't arrived after that, feel free to send us a direct message, and we'll help further."
