Costa Baristas Reveal Four Frustrating Customer Habits That Need Immediate Change
Costa Coffee employees have openly outlined four common customer actions that leave them feeling exasperated while on shift. These behaviours, shared on social media platforms, highlight the daily challenges faced by service staff in the popular cafe chain. So, have you been guilty of any of these irritating habits?
While many customers enjoy relaxing in Costa with a latte in hand, the experience is not always as chilled for workers who must deal with inconsiderate members of the public. On Reddit, a Costa employee sparked a discussion by asking fellow baristas: 'What's something you would like to say to customers? I've made this post as I'm just curious to know if there's something you would like to tell customers but are not able to.'
1. Moving Chairs and Tables Around Unnecessarily
You might think rearranging furniture is harmless, but it can inadvertently cause chaos. Not only do employees have to move items back into place, but this action can block walkways or create fire hazards. One barista pleaded: 'Stop rearranging the bloody furniture', while the original poster added: 'Or at least put it BACK'. This simple act of consideration can significantly improve the working environment and safety within the cafe.
2. Incorrect Disposal of Napkins and Sugar Sachets
Some customers believe they are helping by stuffing used napkins into empty mugs or crockery. However, this forces workers to handle these items directly, which can be unhygienic and unpleasant. If you want to make a positive impact, dispose of napkins and sugar sachets in the bin along with other rubbish. An employee admitted: 'Stop stuffing napkins in those tiny milk jugs. I'll admit I used to bin a few when I genuinely could not be a***d after a long day.' Proper disposal shows respect for the staff's time and hygiene.
3. Mishandling Trays and Leaving Them in Random Places
Unlike in pubs where returning glasses to the bar is customary, at Costa, employees often need trays to transport empty mugs and plates efficiently. A Redditor advised: 'Don't leave your trays in random places? Or give me your full tray when you can see I'm serving other customers or making food. Leave it on the table, we'll take it when we've got a chance.' The original poster echoed this, noting that taking trays to tables and not returning them leads to clutter: 'Go to clear the table later and there's like 12 glasses and no tray!!'
4. Leaving Public Toilets in a Disgusting State
Public toilets should be treated with the same care as home bathrooms, keeping them clean for others. Failing to do so creates unpleasant conditions for both customers and employees. One Costa barista expressed frustration: 'In the name of holy God, learn to use the toilet, it's like a dirty protest in there and we are not issued with hazmat suits.' Maintaining cleanliness in restrooms is a basic courtesy that ensures a better experience for everyone.
These insights from Costa baristas serve as a reminder to be mindful of our actions in public spaces. By avoiding these four habits, customers can help create a more pleasant and efficient environment for both staff and fellow patrons. Small changes in behaviour can make a big difference in the daily operations of busy cafes like Costa Coffee.
