As the festive shopping season reaches its peak, UK retailers are adjusting their returns policies to accommodate gift-givers. Shoppers who find themselves with a damaged, faulty, or simply unwanted Christmas present are entitled to seek a refund or exchange, but the rules and deadlines vary by store.
Extended Festive Return Windows
Recognising that gifts are often bought weeks before they are opened, many high street and discount chains offer extended return periods after Christmas Day. This allows recipients ample time to return items that aren't quite right. However, it is crucial to check each retailer's specific conditions, as proof of purchase and the item's condition are typically mandatory for a smooth transaction.
Primark's Festive Flexibility
Primark has announced a generous extended returns window for Christmas gifts. Items purchased on or after October 14, 2025, can be returned for a refund or exchange until January 30, 2026. The key stipulations are that the item must be in a saleable condition with all original tags attached and accompanied by a valid receipt.
For faulty or damaged goods, Primark's policy is more lenient. The store's website confirms that a receipt is not required to return a defective item. Customers can simply take it to any Primark store to receive a refund or exchange.
Home Bargains and B&M's Seasonal Rules
Discount retailer Home Bargains promotes a "no quibble money back guarantee" or exchange option. To process this, customers will need to provide a valid receipt or alternative proof of purchase, such as a bank or credit card statement.
B&M has explicitly extended its standard 30-day returns policy for the festive period. Any items bought on or after November 3, 2025, can be returned or exchanged up until January 31, 2026. As with others, proof of purchase is required, and goods must be returned in their original condition with all packaging.
Understanding Your Consumer Rights
For shoppers at The Range, there appears to be no special extended Christmas returns policy announced. The standard terms apply: online and click-and-collect orders must be notified within 14 days of receipt and returned within a further 14 days. In-store purchases have a 14-day return period for non-faulty items.
A common question is whether a receipt is always necessary. For a straightforward return of an unwanted item in perfect condition, a receipt (physical or digital) is almost always required by major chains to prove purchase. However, if an item is faulty or damaged, your rights under the Consumer Rights Act 2015 are stronger. You can return it without a receipt, as the product was not of satisfactory quality.
If you wish to return a non-faulty item but lack a receipt, the process is at the store's discretion. Many retailers may offer an exchange or a credit note if you can provide other evidence, like a bank statement showing the transaction.
Finally, it is worth noting that for large chains, returns are usually accepted at any of their stores nationwide, not solely the branch where the purchase was made. Always check the specific policy online before making a journey to ensure a hassle-free return experience this Christmas.
