Thousands of customers of Lloyds, Halifax and Bank of Scotland were unable to access their accounts on Wednesday as the banking apps went down. According to Downdetector, the majority of reports relate to the Lloyds and Halifax banking apps, with 65% of problems concerning the apps, 13% relating to logging in, and 13% reporting issues with online banking.
The spike in complaints began at around 11am on Wednesday, peaking at approximately 12.30pm with nearly 5,000 reports on the tracking site. Frustrated customers took to social media, saying they were unable to make payments via cards, online banking or the app. One customer wrote: “Can't buy any lunch on my only break in work today,” while another said: “Stood in Sainsbury's, basket of food, and I can't access my money.”
Both Lloyds and Halifax posted identical messages on X, apologising for the outage and stating: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.” The outage follows a separate IT glitch in March that affected nearly half a million Lloyds customers, causing them to see other people's transactions or have their own data shared.
