Target's $5bn overhaul after shopper complaints
Target announces a $5 billion revamp to address messy stores and falling sales. Discover the new customer service initiatives and digital upgrades coming to stores.
Category : Search result: customer service fail
Target's mandatory smile policy sparks employee backlash
Target implements strict '10-4' programme requiring staff to smile at customers within 10 feet and offer help within 4 feet. Critics call it 'mandatory happiness' during holiday rush.
McDonald's manager charged in hot coffee assault
A shocking incident at a Michigan McDonald's resulted in a manager allegedly throwing boiling hot coffee on a customer during a dispute over a refund, leading to criminal charges and serious injuries.
CarMax replaces customer service jobs with AI robots
CarMax revolutionises customer service with AI-powered robots, sparking debate about the future of employment in the retail sector as machines outperform humans in key metrics.
Elderly couple banned from Aldi in shopping dispute
An elderly couple shares their disbelief after being banned from their local Aldi supermarket following a disagreement over shopping methods, sparking debate about retail treatment of older customers.
HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
Worst UK Broadband & Mobile Providers Revealed in Ofcom Data
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Sainsbury's customers rebel against new checkout rules
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Evri driver sends selfie instead of parcel photo in hilarious mix-up
A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
Evri driver sacked after doorstep confrontation goes viral
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Amazon Prime slammed for mocking customer's engagement ring
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
Woman asks restaurant staff to cut her birthday cake - drama ensues
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
McDonald's £40 order mistake: Mum gets single burger
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Delivery driver caught throwing fragile parcel over gate
Exclusive footage reveals a Hermes courier casually throwing a package containing breakable items in what appears to be a blatant disregard for parcel handling protocols, sparking outrage online.
Taco Bell Drive-Thru Outpaces McDonald's in Speed Test
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Theo Von humiliated by Dunkin' Donuts staff
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
Tesco Bank cashback delays hit TopCashback users
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Temu's £13 'Prada' shoes arrive as unwearable plastic
A TikTok user's viral video exposes the shocking reality behind Temu's too-good-to-be-true designer deals after her £13 'Prada' knock-offs arrive as unwearable plastic slippers.
Mum's £2.50 Amazon dress arrives comically small
A mother's bargain fashion find turned into a comedy of errors when her £2.50 Amazon purchase arrived in a condition that left her speechless. The shocking delivery reveals the risks of online shopping bargains.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
Temu ironing board arrives completely smashed in delivery disaster
A British shopper's bargain buy turned into a comedy of errors when her Temu ironing board arrived completely destroyed. The viral unboxing video reveals the shocking state of the flattened delivery that left viewers in stitches.
John Lewis sends £6 cream instead of £550 iPhone
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
ScotRail guard's incredible kindness helps stranded passenger
A ScotRail train guard went above and beyond to help a vulnerable passenger reach Fort William after she missed her connection, showcasing extraordinary compassion on Scotland's railways.
HSBC freezes Melbourne woman's account without explanation
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.
Amazon's Service Crisis: From Titan to Trouble
Once the undisputed king of online retail, Amazon now faces a crisis of customer confidence as delivery failures, counterfeit goods, and deteriorating service plague its operations.
Build-A-Bear worker suspended over service dog incident
Exclusive: Build-A-Bear Workshop employee suspended after viral video shows shocking confrontation with customer's assistance dog in Manchester store. Disability rights groups demand action.
Virgin Media refunds thousands after billing error
Virgin Media issues automatic refunds and bill credits after billing error affects thousands of UK customers - here's what you need to know
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