Telstra to gain from Optus outage crisis
Analysis reveals Telstra could gain significant market advantage and pricing power following Optus's catastrophic network outage that left millions without emergency access.
Category : Search result: customer service fail
DFS apologises over 'grey almond' sofa colour complaint
Furniture giant DFS apologises after customer complaint about misleading colour name for £1,599 sofa goes viral on social media.
NAB customer quits over frozen £1,500 transfer fiasco
Exclusive: A frustrated NAB customer reveals why he's abandoning the banking giant after what he calls a 'complete system failure' left him fighting for his own money.
Primark shopper's viral plea about store etiquette
A Primark customer's emotional appeal about shopping etiquette has sparked nationwide discussion about retail behaviour and common courtesy in stores.
Secret Service Scrambles to Rebuild NYC Intel Network
A critical intelligence gap in New York City, following the dismantling of a key Secret Service network, has sparked a major security review ahead of high-profile events.
Subway worker creates edible Australian flag on customer's sub
A Brisbane Subway customer was left feeling a wave of national pride when a staff member crafted a stunning edible Australian flag using carefully placed ingredients on his sub, in a heartwarming act that has since gone viral.
Starbucks barista refuses Charlie Kirk over 'racist' drink
A Starbucks barista in the US refused service to conservative commentator Charlie Kirk, alleging his customised drink order was a 'racist' coded message. The incident, which Kirk broadcast to his millions of followers, has ignited a fierce debate over fre
Hairdresser's Foul-Mouthed Hidden Camera Rant Exposed
A British hairdresser's shocking hidden camera meltdown, hurling foul insults at a client, has gone viral, exposing a nightmare salon experience and sparking outrage.
Starbucks barista refuses to serve Charlie Kirk's tea order
A Starbucks barista in the US refused to serve conservative commentator Charlie Kirk's 'Mint Majesty' tea, citing company policy on custom names. The incident, shared by Kirk himself, has ignited a fierce online debate about customer service and political
Starbucks barista refuses to write 'Charlie Kirk' on cup
A Starbucks barista in the US ignited a firestorm after refusing to write 'Charlie Kirk' on a customer's cup, citing company policy. The incident, involving the conservative Turning Point USA founder, has triggered a intense debate on political bias and c
Amazon Driver Filmed Deliberately Crashing Van Into Car
Shocking footage captures an Amazon delivery driver in a fit of rage deliberately crashing his van into a parked car in Surrey. The victims, a young couple, were left with a £4,000 repair bill and a shocking response from the retail giant.
Harrods Shock: Customer Demands Refund For 10-Year-Old Sandwich
A woman's attempt to return a decade-old Harrods sandwich for a refund has sparked disbelief and gone viral, raising questions about consumer rights and food safety at the iconic London store.
18-Hour Ambulance Wait for Nottingham Man with Broken Back
Exclusive: A Nottingham man endured an 18-hour wait for an ambulance with a broken back, as East Midlands Ambulance Service declares a critical incident due to overwhelming demand and hospital handover delays.
Geelong Ute Destroyed in Dramatic Service Station Blaze
A ute was completely destroyed by a ferocious fire that erupted at a Smiths service station in Torquay, Victoria. Emergency crews battled the intense blaze, preventing a potential catastrophe. No injuries were reported.
Lloyds blocks card over twin sister identity mix-up
A Lloyds Banking Group customer reveals how a system error mistakenly linked her identity to her twin sister, leaving her unable to access her new credit card and trapped in a bureaucratic loop for weeks.
UK Firms Harass Bereaved Families for Payments, Report Finds
A damning report reveals UK companies are failing bereaved customers, with families harassed for payments and forced through complex 'death admin' while grieving.
Hotel Concierges: Masters of the Impossible Request
Discover the extraordinary lengths top UK hotel concierges go to for guests, from sourcing rare vintage champagne to arranging private castle tours. The era of simple taxi bookings is over.
American ejected from UK restaurant for 'wrong' burger eating
An American tourist's visit to a London eatery turned sour when staff allegedly asked him to leave for his unconventional approach to eating a burger, sparking a fiery online debate about cultural etiquette and customer service.
Royal Mail Fury: Dead Ladybirds and Ruined Wedding Suits
Outraged customers are demanding answers from Royal Mail after a catastrophic delivery failure left packages containing dead insects, mouldy food, and ruined wedding attire. The service has been branded an 'absolute disgrace'.
McDonald's drive-thru chaos: £22 for 3 burgers & 40-min wait
A frustrated father's simple McDonald's run descended into chaos after being charged £22 for three burgers and then forced to wait nearly an hour in a 'carnage' drive-thru queue.
Nationwide UK Outage Locks Millions Out of Online Accounts
A severe nationwide technical outage has left customers of major UK banks, airlines, and services unable to access their online accounts, sparking a wave of frustration and security concerns.
Ryanair Flight Cancellation: How I Won £400 Compensation
A Ryanair passenger's nightmare flight cancellation turned into a £400 victory. This definitive guide reveals the step-by-step process to claim what you're owed under UK261 regulations. Discover how to fight back against airline delays and cancellations.
Barclays charges £100 fee for 67p overdraft
A Barclays customer was left in shock after being charged a staggering £100 fee for a minuscule 67p overdraft. Read the full story of this banking scandal and how to protect yourself from similar charges.
Tesco worker scolds customer for shocking checkout offence
A Tesco employee reveals the one customer behaviour that forced them to break protocol and issue a public scolding, sparking a major debate on checkout etiquette.
Water companies fined £500k for customer service failures
UK water regulators have slapped two major suppliers with hefty fines totalling over half a million pounds for severe customer service and complaints handling failures, impacting vulnerable households across England.
Anglian Water hit with £2.65m Ofwat penalty
Anglian Water has been hit with a £2.65 million penalty by regulator Ofwat for missing key performance targets on pollution and customer service, impacting millions in the East of England.
Bar Bambi Melbourne Torn Apart in Scathing Customer Reviews
Melbourne's Bar Bambi is under fire as furious customers flood review sites with complaints of appalling service, exorbitant prices, and a hostile atmosphere, branding it the 'worst bar experience' of their lives.
Netflix UK Issues Major Update After Devastating Outage
Netflix has broken its silence after a catastrophic technical failure plunged the UK into streaming chaos, leaving subscribers unable to access their favourite shows and films for hours.
Postie's 'Disrespectful' Car Roof Parcel Delivery Sparks Fury
A UK postman faces criticism after a homeowner's CCTV captured him lazily tossing a package onto a car roof instead of delivering it to the door. The resident brands the act 'pure disrespect'.
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